Terms of Service Agreement

Below are our Service Policies, which are intended to ensure quality, safety, and consistency in our work. By using the services of Sparkling Clean Solutions LLC, you agree to abide by the following policies and procedures:

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• Privacy Policy 

We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.

• Satisfaction Guarantee

We strive to provide outstanding cleaning services for our clients. We prefer to conduct a walkthrough at the end of services to address any issues and provide corrections, however in the event that a walkthrough is not possible and you are dissatisfied with our service, please notify us within 24 hours of service in order for us to address and redo without charge any items of our checklist that were overlooked (within a 7-day window). This will not apply if you are home upon completion and performed a walkthrough.

• Payment Policy 

We require a deposit payment of 50% of your invoice in order to schedule and hold cleaning dates. Your service is not confirmed until the deposit is paid. Balance of payment is due at the time your service is completed unless we have made other arrangements with you. If no payment is provided at completion of your service, full payment for all amounts owed will be processed using the credit card you have on file.

• Refund Policy 

All services are non refundable as well as gift certificate purchases. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we will be more than happy to honor our service guarantee policy and return to your home free of charge to complete any items listed on our checklist not performed to the highest standard.

• Cancelation Policy 

Because we reserve a time especially for you and your home any cancellation may be requested 7 days prior to the starting time of your cleaning. We reserve the right to charge a cancellation fee equal to half the estimated price or the deposited amount for any cancellations more than 48 hours prior to the appointment time and for any cancellation within 48 hours of the appointment time or in the event that the cleaning technician is unable to enter the home you may be charged for your appointment in full. We appreciate your understanding and cooperation.

• Reschedule/Appointment Change

We require 48 hours notice before your service to reschedule or make any changes to your appointment. Rescheduling or making changes to your appointment less than 48 hours prior to your appointment may result in a 50% charge of the full amount of your cleaning. Rescheduling and making changes are subject to our availability.

• Add Ons

Anything that is not listed on our checklist for the service hired is considered an “add on” and needs to be quoted separately if the client desires to be included in the service. If the client doesn’t include add ons for the cleaning it is not covered under our Service Guarantee Policy. 

• Security 

We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:

- Letting us in on the day of service if you will be home when we arrive

- Opening the door for us remotely 

- Providing us a lockbox, keypad, or garage code

- Leaving us a key under a mat or pot to use and return or leave in the house when finished

• Getting Ready for the Cleaning 

Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing countertop and sink from excessive dishes, clearing surfaces of small items such as pens, coins, important documents, etc. Please don't worry about countertop appliances and small pieces of furniture - we clean and move those as we go. 

• Electricity and Water Notice

We cannot work effectively in a house without electricity or running water. Please ensure that your home - especially if it is empty and in the middle of being sold/bought/turned over - will have electricity and running water on the day of service. Cancelation fees may apply if we need to make last-minute schedule changes due to lack of electricity or water.

• Insurance 

Sparkling Clean Solutions LLC and all employees are covered by up to $1 Million in General Liability insurance. Fraudulent claims will be prosecuted to the full extent of the law.

• Limitation of Liability

All items of value that are non-replaceable, one-of-a-kind, sentimental value, collectors items, trophies, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed prior cleaning . These items cannot be cleaned due to insurance regulations. We will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories. We will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used. We will only consider liability for the repair of replacement cost of the item damaged or broken. If an item is part of a set, only the cost of the individual item will be considered.

• Tipping 

Our policy is that tipping is always appreciated by our cleaning technicians who go above and beyond, but never required. The entirety of the tip gets passed through to the cleaning technician. Sparkling Clean doesn’t take any percentage. It’s a great way to show your appreciation for your cleaning technician and a job well done. We appreciate your kindness.

• Referrals 

We love referrals and it means the world to us when you tell friends and neighbors about our service. Thank you for your confidence in us!

• Non-Solicitation Agreement

We value our employees and pour an enormous amount of time, energy and expense into our screening, hiring and training process. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees must agree to our non-solicitation agreement. If breached, a fee of $2500 (for damages) will be assessed. This helps to minimize the risk of unfair solicitation that undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly. 

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• Customer Representations and Warranties

The customer represents and warrants that: it will provide a safe working environment for the cleaning technician to perform the service; the cleaning technician will have unencumbered and unobstructed access to those areas of the home requiring the service; it will provide the cleaning technician with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the cleaning technician to provide the service; all cleaning equipment and materials provided by the customer are safe, have not been tampered with and are in full working order; it will advise Sparkling Clean Solutions LLC prior to the commencement of the service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the house; it is authorized to use the house and obtain the provision of service; if the customer requires the cleaning technician to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the service.

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• Special Policies and Service Limitations

1. Our cleaning technicians do not climb higher than the company’s two-step ladder.

2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:

- Disassembling light fixtures

- Disassembling seals on shower doors 

- Disassembling furniture to clean it 

- Disassembling any appliance (besides oven racks and fridge shelves)

- Lifting or moving heavy furniture over 15 lbs. 

- Lifting or moving large fragile items

- Removing permanent stains from furniture, floors, cabinets, carpets, etc.

- Carpet steam cleaning

- Washing the walls

- Scraping or removing paint

- Hand-scrubbing or steam cleaning floors

3. We don’t provide services of  junk removal or extermination or mold/biohazard remediation and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our cancellation fee 50% of the scheduled cleaning. This is not an exhaustive list.

- Pest infestation – cockroach, bedbugs, fleas, etc. 

- Animal infestation – birds, mice, rats, bats, etc. 

- Excessive/Uncontrolled Mold Growth

- Human or animal waste, blood, and bodily fluids 

- Hoarding/excessive clutter

- Excessive trash

- Other hazardous situation
 

Thank you for the opportunity to serve you and your home!